Delivery & Returns Policy
DAMAGE OR DEFECTS:
In the event that you ever receive damaged or defective product (excluding minor paintwork scratches) please advise us within 48 hours. Please note: We will not be responsible for (1) any damage or loss of goods that may occur after your order is delivered (2) damage that may occur due to incorrect handling or unpacking of product (3) damage due to goods not being stored in a proper manner.
To make a claim that you have received damaged goods you must notify us within 48 hours. Only damaged parts will be replaced. For minor paintwork scratches please send a photo to Us and we will advise you if you are to return the item.
RETURNS AND REFUNDS:
We do not expect that you should ever need to use this returns policy… however in the unlikely event that any of our products are proven to be faulty or defective, you may return the goods for replacement or refund (at our discretion). Return of goods is also accepted if our goods did not match our product description. Do not return goods without first contacting us and we have confirmed that you have a valid reason to return your goods. (Photo evidence will need to be supplied or we may need to inspect the goods). Refunds may take up to 14 days to process. For a return to be accepted you must notify us within 30 days that you wish to return your product. Please note: We do not accept returns if you have simply changed your mind, found the product cheaper elsewhere, or decided you don’t like or need the product. Refunds may take up to 21 days to process. (and may incur a 20% restocking fee depending on the situation)
CANCELLED OR CHANGED ORDERS:
Orders cannot be changed, modified, or cancelled after checkout. There is only one exception; If your order cannot be delivered within a reasonable time, we will offer you the option to cancel your order, with a full refund. This excludes any ‘custom made to order’ products that we may offer.
CORRESPONDENCE & CLAIMS:
For all delivery and returns issues please Contact US with your order number and details of your claim or concern. We will respond quickly to resolve any issue that you may have. For all claims you are required to supply photo evidence with a description and you will need to make the goods available for us to inspect.